Privacy Policy
This policy explains what personal information Mel’s Excursions collects, why we use it, who we share it with and the rights you have. We follow the EU General Data Protection Regulation (GDPR) and Spain’s data protection law (Organic Law 3/2018, LOPDGDD).
1. Who is responsible for your data
- Data controller: Johannes Wilhelmus Hendrikus Messemaker, trading as Mel’s Excursions (autónomo)
- NIE/NIF: Y1129411X
- Registered address and shop: Avenida de Colón, 5, C.C. Aguamarina, 38660 Costa Adeje, Santa Cruz de Tenerife, Spain
- Email for data questions: bookings.mels@gmail.com
- WhatsApp: +34 665 14 88 17
- Phone: +34 652 39 18 92
2. The information we collect
Information you give us
- Your name, email address and phone or WhatsApp number.
- Booking details, such as the excursion, date, number of adults, children and infants, pickup location or hotel, and any notes you add.
- Information you choose to tell us that we need to arrange your trip safely, such as mobility needs or a medical condition. We only use this to check suitability with the operator, and only with your consent.
- Messages you send us through our contact form, WhatsApp, email or social media.
Payment information
Card payments are processed by Stripe. We receive confirmation of payment and limited details (such as the last four digits of the card), but we never see or store your full card details.
Information collected automatically
When you use our website we collect technical information such as your IP address, browser, device and the pages you visit. We use cookies and similar technologies to do this, and analytics and marketing cookies are only used if you agree. See our Cookie Policy for details.
3. Why we use your information and our legal basis
| Purpose | Legal basis |
|---|---|
| Taking and managing your booking, including sharing details with the operator | Performing our contract with you |
| Answering your questions and enquiries | Taking steps at your request before a contract, or our legitimate interest in responding to you |
| Checking health or mobility information with an operator | Your explicit consent |
| Keeping accounting and tax records | Legal obligation |
| Keeping our website secure and preventing fraud | Legitimate interest |
| Measuring how our website is used (Google Analytics) | Your consent |
| Showing and measuring our adverts (Google Ads, Meta) | Your consent |
| Sending you offers or news by email or WhatsApp | Your consent, which you can withdraw at any time |
4. Who we share your information with
We never sell your personal information. We only share it where needed with:
- Excursion operators: the name, contact number, number of guests, pickup details and any requirements they need to run your trip.
- Stripe: to process card payments.
- Hostinger: our website hosting provider.
- Microsoft (Outlook): our email provider.
- WhatsApp (Meta): if you contact us on WhatsApp.
- Google: for analytics, advertising and maps, if you accept those cookies.
- Meta (Facebook and Instagram): for advertising, if you accept marketing cookies.
- Trustindex: to display our Google reviews on the website.
- Professional advisers: such as our accountant or gestor.
- Public authorities: where the law requires it.
5. Transfers outside the EU
Some of these providers, such as Google, Meta, Microsoft and Stripe, may process data outside the European Economic Area, including in the United States. Where this happens, the transfer is protected by an EU adequacy decision (such as the EU-US Data Privacy Framework) or by the European Commission’s Standard Contractual Clauses.
6. How long we keep your information
- Booking and payment records: for as long as required by Spanish tax and accounting law, generally up to 6 years.
- Enquiries and messages that do not lead to a booking: up to 2 years.
- Health or mobility information: deleted once your excursion has taken place, unless needed for a complaint or claim.
- Marketing: until you unsubscribe or withdraw your consent.
- Cookies: for the periods shown in our Cookie Policy.
7. Your rights
You have the right to:
- access the personal information we hold about you;
- correct information that is wrong or incomplete;
- ask us to delete your information;
- object to, or ask us to restrict, how we use it;
- receive your information in a portable format;
- withdraw your consent at any time, without affecting anything we did before you withdrew it.
To use any of these rights, email bookings.mels@gmail.com. We may ask you to confirm your identity. We will reply within one month.
8. Making a complaint
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Spanish Data Protection Agency (Agencia Española de Protección de Datos) at www.aepd.es.
9. Keeping your information safe
We use secure (SSL) connections on our website, a secure payment provider, and security software to protect our site. Access to booking information is limited to the people who need it.
10. Children
Bookings must be made by an adult. We only collect information about children, such as their age, where it is needed for a booking made by their parent or guardian.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
12. Contact us
- WhatsApp: +34 665 14 88 17
- Phone: +34 652 39 18 92
- Email: bookings.mels@gmail.com
- Shop: Avenida de Colón, 5, C.C. Aguamarina, 38660 Costa Adeje, Santa Cruz de Tenerife, Spain. Open 7 days, 9am to 8pm.