Cookie Policy
This policy explains how melsexcursions.com uses cookies and similar technologies, and how you can control them. It follows Spain’s Information Society Services Law (LSSI-CE) and the GDPR.
1. What cookies are
Cookies are small text files saved on your device when you visit a website. They help the site work, remember your choices and, with your permission, help us understand how the site is used and measure our adverts.
2. Your consent
When you first visit our website, a banner asks which cookies you are happy to accept. Necessary cookies are always on because the site cannot work without them. All other cookies are only set if you agree. You can change your choice at any time using the “Manage consent” tab at the bottom of the screen.
3. The cookies we use
Necessary: needed for the website, bookings and payments to work securely.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| cmplz_* | Mel’s Excursions (Complianz) | Remembers your cookie choices | 1 year |
| __stripe_mid | Stripe | Fraud prevention during payment | 1 year |
| __stripe_sid | Stripe | Fraud prevention during payment | 30 minutes |
| wordpress_*, wp-settings-* | Mel’s Excursions (WordPress) | Keeps site administrators logged in | Session to 1 year |
| wfwaf-authcookie-* | Mel’s Excursions (Wordfence) | Website security for logged-in administrators | 12 hours |
Functional: add features such as maps and reviews.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| Google Maps cookies (e.g. NID) | Displays our location map | Up to 6 months | |
| Trustindex | Trustindex | Displays our Google reviews | Session |
Statistics: help us understand how visitors use the site. Only set with your consent.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes visitors | 2 years |
| _ga_* | Google Analytics | Keeps track of your session | 2 years |
Marketing: help us show relevant adverts and measure how well they work. Only set with your consent.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _gcl_au | Google Ads | Measures conversions from our adverts | 90 days |
| IDE, test_cookie | Google (DoubleClick) | Advert measurement and remarketing | Up to 13 months |
| _fbp | Meta | Measures and improves our Facebook and Instagram adverts | 90 days |
| fr | Meta | Advert delivery and measurement | 90 days |
Cookie names and durations are set by the providers and can change. Our cookie banner scans the site regularly and keeps the full, current list, which you can view from the “Manage consent” tab.
4. Google Consent Mode
We use Google Consent Mode. If you do not accept statistics or marketing cookies, Google Analytics and Google Ads do not set cookies on your device and only receive limited, cookieless signals.
5. Controlling cookies in your browser
You can also block or delete cookies in your browser settings. Blocking necessary cookies may stop parts of the site, such as booking and payment, from working. Guidance is available from your browser’s help pages (Chrome, Safari, Firefox and Edge).
You can also manage how Google and Meta use your data for advertising at adssettings.google.com and in your Facebook or Instagram ad preferences.
6. More information
For more about how we use personal information, see our Privacy Policy. If you have questions about cookies, contact us:
- WhatsApp: +34 665 14 88 17
- Phone: +34 652 39 18 92
- Email: bookings.mels@gmail.com
- Shop: Avenida de Colón, 5, C.C. Aguamarina, 38660 Costa Adeje, Santa Cruz de Tenerife, Spain. Open 7 days, 9am to 8pm.