Message Mel and Get a Straight Answer

During opening hours most messages get an answer within an hour or two. If you message overnight, we will come back to you first thing in the morning.

Yes. Visit us at Av. de Colón, 5 in Costa Adeje, open 7 days, 9am to 8pm. You can collect your tickets, talk through the trips in person or pop back to tell us how your day went.

Check your spam or junk folder first, as confirmations sometimes land there. If it is not there, message us on WhatsApp with the name you booked under and we will resend it.

Message us as soon as you can with your booking name and the new date you would like. We will check availability with the operator and move your booking where we can.

Message us with your booking name to cancel. We offer free cancellation up to 24 hours before your excursion. Cancellations made within 24 hours of the activity and no-shows are not refundable.

Your pickup time and pickup point are included in your booking confirmation. Times depend on the excursion and where you are staying, so if anything is unclear, message us and we will confirm it for you.

Message us on WhatsApp and you will speak to Mel or Hans directly. Tell us what happened and we will take it up with the operator for you.